Work / Operations
Running 100+ client setups a month in Dubai
A client lifecycle from first call to a licensed UAE company, tightened until it ran 20% faster without losing a 95%+ satisfaction score.
- Role
- Customer Success Advisor
- Where
- Paramount Zone LLC, Dubai
- When
- Jul 2023 – Jul 2026
- Clients
- HNIs, SMEs and founders
Dubai eventsPhotos coming soon
The brief
Founders and investors come to Dubai wanting a company. They are only done when they hold a trade licence, a working bank account and residence visas. Each of those steps sits with a different party: free zones, banks, government departments and the firm's own documentation team.
My role
I owned the client from onboarding to a working company: formation, banking, visas and compliance. Every month that meant 100+ active accounts, and I was their single point of contact when something stalled.
The approach
- Coordinated internal teams, banks, free zones and government entities so each setup kept moving.
- Changed the process and the handoffs between teams, and wrote the improvements into the SOPs.
- Handled escalations myself, so the client relationship stayed intact after the paperwork was done.
- Represented the company at networking events, which grew leads 30% month on month over several months.
The outcome
Setup turnaround fell by 20%, and client satisfaction held at 95%+ across 100+ accounts a month.